Complaints Policy and Feedback

We welcome any feedback and our complaint handling practice is taking action to manage your issue quickly. We will try to fix your complaint when you tell us about it. But we might need more time.

As we manage your complaint, we will let you know:

what will happen next

how long we think it will take to fix your complaint

if you need to give us more information

what we think the result of your complaint will be.

We will tell you what is happening as we work on your complaint.

We would also welcome any feedback about our service as we aim to constantly improve it.